Question 1

How do I use my ticket?

Accepted Answer

E-tickets will be sent out on confirmation of your booking. Please keep your email confirmation as proof of booking, you can show the E-ticket, QR code. You don't need to print your ticket - let's support low waste!

Question 2

How much do tickets cost and which one should I get?

Accepted Answer

How much do tickets cost?

General
Adults £8.50
Seniors £7.50
Children, Students, Under 25's £5

Preview screenings
Adults £9.50
Seniors £8.50
Children, Students, Under 25's £7.50

Gala Screenings
Adults £14.00
Seniors £11.50
Children, Students, Under 25's £9.50

Pay what you can tickets run from £2 - £10

Question 3

Do you have any offers and discounts available?

Accepted Answer

To book tickets for the best seats and prices, we recommend you book early. 
 
We can offer group discounts for groups bookings - so please bring your friends ! 
Groups of 10+ receive 15% off for all adults, seniors, preview / gala / special screenings 
Groups of 5+ receive 10% for all adult, seniors, preview / gala / special screenings 
Contact the office to get your check out code info@cornwallfilmfestival.com (please put Group codes in the title)
We can not offer group discounts for students or Young people as these are already discounted tickets

Question 4

What is Pay what you can?

Accepted Answer

Pay what you can is our innovative affordable ticket scheme, run successfully over the last 2 editions of the festival.  We've found the biggest barrier to attending events is not being  able to afford the ticket price. In order to overcome that barrier, we're removing the ticket price and asking audiences to simply pay what they can so we can welcome more people to the festival experience and inspire wider audiences.

Here are some handy prompts
At the £2 - I have no access to savings
- I am under or unemployed
- I can not afford time off and rarely afford clothes, cinema & books

At £4 -
-I often stress about how to pay my bills & don't always achieve them
- I am employed but don't have regular hours
- I can take time off and do go on holidays & occasionally buy new items

At £8
- I can comfortably meet my bills and needs
- I own private transport and can afford to fuel it
- I have access to savings and have my own property or choose where I rent

Question 5

Can I get a festival pass ?

Accepted Answer

Not this year sorry we have too many events to manage a pass - but please tell us if we need to sort this out for next year ! we are always open to suggestions.

Question 6

Can I book in person?

Accepted Answer

Yes, for events at The Poly, please visit the venue, or call the box office on 01326 319461

Question 7

What happens if I lose my tickets?

Accepted Answer

Our Box Office team will be happy to help you. Just go to the counter before the event. You may be required to confirm your name, address and payment method.

Question 8

Could you send me a brochure?

Accepted Answer

We are currently sending most of our communications via email & social networks, however, we can post you a flyer of events. If you'd like to receive news about events and other programmes please join our mailing list.
If you have any queries you can contact our Office team at info@cornwallfilmfestival.com Monday to Friday, 10am – 4pm.

Question 9

Do you ask for proof of income for Pay What You Want tickets?

Accepted Answer

We WON’T ask you for your ID,proof of earnings or anything else! All we ask is your honesty!

Question 10

Where does the festival take place?

Accepted Answer

The Previews, Gala, Opening & Closing films all happen at our partner venue The Poly in Falmouth, Cornwall.

Venue address - The Poly 24 Church St, Falmouth UK TR11 3EG

Temperance Hall, 32 Lower Market St, Penryn TR10 8BH

Falmouth Art Gallery, Municipal Buildings, The Moor, Falmouth TR11 2RT

The Fish Factory, Commercial Rd, Penryn TR10 8AG

Into Bodmin, The Old Library, Bodmin, PL31 2JX

Princess Pavilion 41 Melvill Rd, Falmouth TR11 4AR

Launch Pad Falmouth University, Tremough Campus, Penryn TR10 9FE

Newlyn Filmhouse 23-31 The Coombe, Newlyn, Penzance TR18 5HS

Falmouth Bookseller, 21 Church St, Falmouth TR11 3EG

East Pool Mine, Agar Rd, Pool, Redruth TR15 3ED

Question 11

Will you be putting social distancing measures in place inside the theatre ?

Accepted Answer

We are monitoring the current situation and will take action closer to our event if social distancing measures will be necessary. We work closely with our partners and will follow all industry and kitemark standards to ensure that your visit to our new space is both enjoyable and safe for everyone.

Question 12

Where is the best place to sit?

Accepted Answer

The Poly has raked seating that is accessed via steps and rows of padded seating .   Please be advised the space has limited accessible and has lots of steps on entry.  Our team are happy to give advice if you have specific seating needs, please drop us an email.

Question 13

I am disabled and require a companion to attend the theatre, what is your Access policy and how do I book?"

Accepted Answer

We understand that some of our customers require assistance to allow them to attend a performance. To ensure this is a possibility, we are pleased to offer a free ticket for an essential companion whenever required. The first time you make use of this service you may be asked to show proof of eligibility.
We accept the CEA Card, a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA. Free companion tickets are reserved for those who would not otherwise be able to attend. An essential companion must have the ability to assist the customer in the event of an evacuation or other emergency.

Question 14

What is your screening policy?

Accepted Answer

We do not allow any videos to be taken during screenings.  The preview screening will have security - this is requested by the distributor and security staff will be in the screen with night vision goggles. 
Photo's are allowed of Directors but please do use a flash during a Q&A we ask that you are considerate to our visitors.

Question 15

What are your return and refund policies

Accepted Answer

Under normal circumstances, tickets are non-refundable. 
If the event you were attending is sold out and we are able to re-sell your tickets to another customer, we can issue you a credit note for the ticket price only (excluding any card transaction & booking fees)

Question 16

Do you have any offers and discounts available?

Accepted Answer

Groups of 5+ receive 10% for all adult, seniors, preview / gala / special screenings.

We can not offer group discounts for students or young people as these are already discounted tickets.

Question 17

I am disabled and require a companion to attend the theatre, what is your Access policy and how do I book?"

Accepted Answer

We understand that some of our customers require assistance to allow them to attend a performance. To ensure this is a possibility, we are pleased to offer a free ticket for an essential companion whenever required. The first time you make use of this service you may be asked to show proof of eligibility.
We accept the CEA Card, a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA. Free companion tickets are reserved for those who would not otherwise be able to attend. An essential companion must have the ability to assist the customer in the event of an evacuation or other emergency.
Read more about / apply for an CEA card here.

Question 18

I have a specific accessibility query.

Accepted Answer

We are committed to meeting the requirements of disabled people. We want you to get the best from your workshop. If you have an impairment and/or learning difficulty such as physical impairment, mental health difficulty, medical condition, hidden disability, please let us know by emailing info@mormediacharity.org, stating whether you would like to discuss this over email or telephone. We will contact you in confidence to discuss any support you may need.

We've compiled answers to some commonly asked questions about Cornwall Film Festival below.

We also know that some people may have more specific questions, so don't be afraid to ask.

"We want everyone to enjoy the Film Festival, and for the experiences to be as welcoming, inclusive and accessible as possible"

ACCESS

Frequently asked questions

How do I use my ticket?

How much do tickets cost and which one should I get?

Do you have any offers and discounts available?

What is Pay what you can?

Can I get a festival pass ?

Can I book in person?

What happens if I lose my tickets?

Could you send me a brochure?

Do you ask for proof of income for Pay What You Want tickets?

Where does the festival take place?

Will you be putting social distancing measures in place inside the theatre ?

Where is the best place to sit?

I am disabled and require a companion to attend the theatre, what is your Access policy and how do I book?"

What is your screening policy?

What are your return and refund policies

Do you have any offers and discounts available?

I am disabled and require a companion to attend the theatre, what is your Access policy and how do I book?"

I have a specific accessibility query.

FAQ'S

Frequently asked questions

How do I use my ticket?

How much do tickets cost and which one should I get?

Do you have any offers and discounts available?

What is Pay what you can?

Can I get a festival pass ?

Can I book in person?

What happens if I lose my tickets?

Could you send me a brochure?

Do you ask for proof of income for Pay What You Want tickets?

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Cornwall Film Festival is run by Mor Media Charity